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Privacy Policy
Updated 21 Oct 2020
The Resilient Workplace is committed to ensuring that your privacy is protected. This privacy policy sets out how we use and protect any information that you provide when you use this website.
What personal data we collect and why we collect it
We may collect the following information:
- name (or username)
- contact information including email address, telephone number and/or postal address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
Contact Forms
Certain visitors may choose to enquire about our products or services via our website. We always ask visitors to provide an email address in order for us to reply to the enquiry. In each case we only collect information as is necessary or appropriate. All information provided to us by visitors is considered to be confidential and we will not disclose information to any third party except as may be required to fulfil the enquiry. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Mailing List
We use a third party service to manage our mailing list and to send updates and marketing promotions via email. If you have agreed to us using your personal information for direct marketing purposes, your contact details will be stored and processed with our mailing list provider. You may update your preferences or unsubscribe at any time via the link found at the bottom of every newsletter, or by emailing info@theresilientworkplace.com. Via our mailing list provider we collect data on how subscribers interact with our newsletters including email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took. See MailChimp’s Privacy Policy for additional details on how your data is stored and processed.
User Account
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies
We use cookies and similar tracking technologies to collect and use Personal Information about you, including to serve interest-based advertising. For further information about the types of cookies and tracking technologies we use, why, and how you can control them, please see our Cookie Policy for more details.
Analytics
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google.
Server Logs
Like most website operators we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request, in order to better understanding how visitors use our website, maintain security and to troubleshoot technical issues. Our website also logs potentially personally-identifying information like Internet Protocol (IP) addresses for the purposes of ensuring website performance and security. We do not use such information to identify visitors, however, and will not disclose such information unless required to do so by law.
Embedded content from other websites
This site may include embedded content (e.g. videos, images, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You can contact us at any time and ask us:
- what information we’ve stored about you
- to change or update your details
- to delete your details from our records
Cookie Policy
Updated 21 Oct 2020
This Cookie Statement explains how we use cookies and similar technologies. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Statement is part of our Terms of Use, and is automatically incorporated therein.
In some cases we may use cookies and other tracking technologies to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.
What are cookies?
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies are commonly used on websites to enable enhanced functionality, track visitors and remember user preferences.
Types Of Cookies
Cookies set by the website owner are called “First-party cookies”. Cookies set by parties other than the website owner are called “Third-party Cookies”.
Some “Essential Cookies” are required for our Website to operate, and a few “Functionality Cookies” serve to to enable interactive content and otherwise enhance the functionality of our Website. Other cookies enable us and the third parties we work with to measure usage (“Analytics Cookies”) or track and target the interests of visitors to our Website (“Advertising Cookies”).
Other Tracking Technologies
We and our third party partners may use other, similar technologies, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page to another within our website, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns.
While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.
Why do we use cookies?
We use cookies to:
- Tailor content and information that we may send or display to you
- Personalise your experience while interacting with our Website
- Improve the functionality of the website and services we provide
Finally, third parties serve cookies through our Website for advertising, analytics, and other purposes, and is described in more detail below:
Website Analytics Data
We have engaged one or more third party service providers to track and analyse both individualised usage and aggregated statistics from interactions with our Website.
Email Campaign Tracking
Single pixel gifs, also known as web beacons are automatically placed in marketing emails we send out. These are tiny graphic files that contain unique identifiers that enable us to recognise when subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.
Targeted Online Advertising
We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Website and/or to manage and serve advertising on other sites. These third parties use cookies, web beacons, pixel tags and similar tracking technologies on our Website and/or other sites or mobile apps to:
- measure and track the effectiveness of advertisements and marketing activities
- collect and use certain information about your online activities, to infer your interests and deliver you targeted advertisements that are tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice, click here: http://www.aboutads.info/choices/.
The information collected by these third parties does not include personal information that enables you to be specifically identified (e.g. by reference to your name or email address).
Embedded content from other websites
This site may include embedded content (e.g. videos, images, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Cookie disclosure
The specific types of cookies served through our Website and the purposes they perform are described in further detail below:
Essential Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features. Because these cookies are necessary to deliver the website, you cannot refuse them without impacting how our website functions.
| Categories | Cookies |
| The Resilient Workplace These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. | PHPSESSID |
Functional Cookies
These cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.
| Categories | Cookies |
| The Resilient Workplace These cookies store user preferences and enable enhanced functionality on our website but are non-essential to browsing the site. | CookiesAcceptance |
Analytics Cookies
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customise our website and application for you in order to enhance your experience.
| Categories | Cookies |
| Google Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. | __utma __utmb __utmc __utmt __utmz __ga __gid |
Advertising (Targeting) Cookies
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
| None |
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool
You can exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.
Browser Controls
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. Each browser is a little different, but usually these settings are under the ‘options’ or ‘preferences’ menu. The links below provide information about cookie settings for the most popular browsers:
Disabling Most Interest Based Advertising
Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Google Analytics Opt-out
For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means. Google also provides a Google Analytics opt-out plug-in for the web.
Do Not Track
Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Our website does not currently process or respond to “DNT” signals. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.
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